If you are having trouble receiving email from FCBF, it’s possible that our mail is getting flagged as spam and either being deleted or sent to your junk/spam folder. We recommend that you “whitelist” our domain name or email address.
There are a few different email addresses you might receive mail from us through:
(NOTE: it’s possible for email to pretend to be from an address it’s not from, so if you see a suspicious email that looks like it’s coming from one of these addresses, let us know as it might be spam or an attempt to get you to click into malware.)
The process for whitelisting is different with different email services and software, but the basic idea is to tell your email program that messages from FCBF are safe and ok to receive. Here are instructions for various email providers:
- Gmail – lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106
- Outlook –lifewire.com/add-address-domain-safe-senders-outlook-1173760
- Mac OS X Mail App – lifewire.com/whitelist-domain-os-x-mail-1172857
If you believe you’re having trouble getting our email and don’t see your email program listed above, please contact us and we’ll do our best to help you resolve the issue.